Privacy Policy
Last updated: 1 November 2026
This policy explains what information the ShakTalk app and website (together, "ShakTalk", "we", "us") collect, why, who we share it with, and the choices you have. ShakTalk is provided by ShakTalk, Your Registered Address.
1. Information we collect
| What | Examples | Why |
|---|---|---|
| Account details | Name, email address, profile photo (if you sign in with Google or Apple), a user ID | To create your account and let you sign in |
| Profile settings | Your preferred language, age, and the voice gender you choose during setup | To set up translation and choose the voice your partner hears |
| Call audio (voice) | What you say during a call | To translate it live and play the translation to your partner |
| Transcripts | The text of what was said in a call and its translation, with time stamps | To show subtitles and your conversation history |
| Call recordings (Turn-by-Turn mode only) | Audio of the original and translated speech | So you can replay a past conversation |
| Plan and usage | Your selected plan, call times and durations | To provide your plan and keep the service running fairly |
| Consent record | Which version of the Terms and Privacy Policy you accepted, when, and on which platform | To show what you agreed to and when |
| Technical data | Device type, app version, IP address, error logs | To keep calls working, fix problems and protect the service |
We do not access your contacts, photos, location or other apps. The microphone is used only while you are in a call.
Legal bases
We process your information: to provide the service you signed up for (contract); based on your consent, which you give at sign-up, for real-time processing of your voice by our AI providers; to meet legal obligations; and for our legitimate interests in keeping ShakTalk secure and working. You can withdraw consent at any time by deleting your account; this does not affect processing that already took place.
2. How translation works
During a call, your voice is sent over an encrypted connection to our servers and to our AI translation providers, which convert it into your partner's language and send back the translated speech and text. In Real-time mode, call audio is processed as a live stream and is not stored by ShakTalk. Our providers process it to deliver the service and do not use it to train their models under the paid business terms we use.
Translations are generated by AI and may contain mistakes. Please don't rely on ShakTalk alone for medical, legal, financial or emergency conversations.
3. Who we share information with
We share information only with service providers who help us run ShakTalk, under contracts that limit how they can use it:
- Google Cloud (Vertex AI / Gemini and Cloud Text-to-Speech): speech translation and the translated voice.
- LiveKit: real-time audio connection between the phones in a call.
- Clerk: sign-in and account management.
- Supabase: database and file storage for transcripts, recordings and plans.
- Amazon Web Services: hosting of our servers.
- Apple and Google: app distribution and, when available, in-app payments.
The person you call sees and hears what you say in the call, its translation, and your chosen display language. We may also disclose information if required by law or to protect the rights and safety of our users or others. We do not sell your personal information or share it for advertising.
4. Where your data is processed
Our providers operate data centres in several countries, including India, the United States and the European Union. When data is transferred across borders, we rely on our providers' contractual safeguards.
5. How long we keep it
- Account details, profile settings, transcripts and recordings: until you delete them or your account.
- Live call audio in Real-time mode: not stored after the translation is delivered.
- Technical logs: up to 90 days.
When you delete your account, we delete your account and conversation data within 30 days. Copies in backups are removed within a further 90 days.
6. Your rights and choices
Depending on where you live (for example, under India's Digital Personal Data Protection Act, 2023, or the EU/UK GDPR), you may have the right to access, correct, delete or receive a copy of your data, withdraw consent, and complain to a data protection authority. You can:
- Edit your profile in the app.
- Delete your account and data: see Delete your account.
- Contact us at support@shaktalk.com for any other request. We reply within 30 days.
7. Security
Calls and data are encrypted in transit. Access to stored data is restricted to the account owner and to authorised systems. No method of transmission or storage is 100% secure, but we work to protect your information and will notify you and the authorities of a breach where the law requires.
8. Age requirement
ShakTalk is intended for people aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.
9. Changes to this policy
We will post any changes on this page and update the date above. If a change is significant, we will tell you in the app.
10. Contact and grievance officer
ShakTalk
Your Registered Address
Email: support@shaktalk.com
Grievance officer (India): Name of Officer (Required for India), support@shaktalk.com